JDR Trochilus Sandalwood Cover

Since all products are shipped from China over long distances, please read our shipping policy carefully for your better shopping experience!

At JDR, our goal is to provide you with the best possible shipping experience—no matter where you are. We deliver to customers around the world every day, and we are committed to offering reliable, efficient service at the highest standard.

📦 Delivery Timeframe
The estimated delivery time for your order consists of two parts:

• Processing Time: 2–4 business days

• Shipping Time: 3–15 business days

· Please note that these timeframes are estimates and may vary depending on your location and the item ordered.

· Orders shipped before the arrival of the package does not support the interception of returns

Kind Reminder: Since all packages are shipped from China, delivery may take 5-20 business days depending on your location. If you prefer a shorter delivery time, feel free to check out our products on Amazon.

✈ Shipping Method
All orders are shipped via airfreight, ensuring faster and more secure delivery.

💰 Shipping Fees
Shipping fees vary depending on the destination country and the specific product ordered. Prices range from $0-$80. Please refer to the checkout or payment page for detailed information relevant to your region.

Should you have any questions about shipping or delivery, feel free to contact us at Email. We're here to help!

 At JDR, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return or exchange within 14 days of receiving your order.

📝 Return Conditions:

• Return requests must be submitted within 14 days of delivery.

• Items must be unused, in their original packaging, and in resellable condition.

• Returns must be sent to our designated warehouse in China.

• Return shipping costs are the responsibility of the customer unless the item is defective or not as described.

• A return authorization must be obtained before sending any items back.

• If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

• Unfortunately, we cannot accept returns on sale items or gift cards.

💳 Refund Terms:

• Refunds will be processed within 5–7 business days after the returned item is received and inspected.

• Please remember it can take some time for your bank or credit card company to process and post the refund too.

• Customs duties, taxes, and international shipping fees are non-refundable, unless the item is faulty or significantly different from its description.

• The shipping cost of refund is not covered for non-quality issues.
  

🔄 Exchange Policy:

• If you received a defective or incorrect item, we are happy to offer a replacement.

• Exchanges are processed after the returned item is received and confirmed.

• The shipping cost of exchange is not covered for non-quality issues.

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

⚠️ Non-Returnable Items:

The following situations are not eligible for return or refund:

• Products damaged due to misuse, improper care, or unauthorized repair.

• Items returned without original packaging or accessories.

• Returns requested after the 14-day period.

• Minor scratches, slight tonal variation, or packaging damage that do not affect functionality.

📩 To request a return or exchange, please contact us at jdrharmonica@gmail.com with your order number, reason for return, and any relevant photos (if applicable).

We appreciate your understanding and thank you for choosing JDR.