Return & Refund Policy

 At JDR, your satisfaction is our priority. If you're not completely happy with your purchase, you may request a return or exchange within 14 days of receiving your order.

📝 Return Conditions:

  • Return requests must be submitted within 14 days of delivery.

  • Items must be unused, in their original packaging, and in resellable condition.

  • Returns must be sent to our designated warehouse in China.

  • Return shipping costs are the responsibility of the customer unless the item is defective or not as described.

  • A return authorization must be obtained before sending any items back.

💳 Refund Terms:

  • Refunds will be processed within 5–7 business days after the returned item is received and inspected.

  • Customs duties, taxes, and international shipping fees are non-refundable, unless the item is faulty or significantly different from its description.

  • The shipping cost of refund is not covered for non-quality issues.

🔄 Exchange Policy:

  • If you received a defective or incorrect item, we are happy to offer a replacement.

  • Exchanges are processed after the returned item is received and confirmed.

  • The shipping cost of exchange is not covered for non-quality issues.

⚠️ Non-Returnable Items:

The following situations are not eligible for return or refund:

  • Products damaged due to misuse, improper care, or unauthorized repair.

  • Items returned without original packaging or accessories.

  • Returns requested after the 14-day period.

  • Minor scratches, slight tonal variation, or packaging damage that do not affect functionality.

📩 To request a return or exchange, please contact us at jdrharmonica@gmail.com with your order number, reason for return, and any relevant photos (if applicable).

We appreciate your understanding and thank you for choosing JDR.